How To Provide Excellent Customer Service

In my last blog, you discovered how important it is to have excellent customer service. In this blog I will show you how to provide excellent service. I have come up with a few tips that generally work for me and I get good feedback from supervisors, coworkers, and especially customers. 

Tip Number 1: Learn everything you can about your product.

It may seem like a waste of time, but in the long run it is essential to provide excellent customer service. Imagine going into a store where an employee couldn't even point you in the right direction of where the milk is? Frustrating right? If the employee knew everuything about his store and products, he'd be able to take you to where the milk is, have a reccomendation, and answer any questions you have about the milk.

Tip Number 2: Treat Customers The Way You'd Like To Be Treated

The way I go about this at my job is to treat every customer the way I'd like to be treated plus an extra layer of kindness. 

Tip Number 3: Acknowledge, Assist, Appreciate

With every customer, no matter how rude, I greet with a simple hello, how are you doing, ask how I may help them, if I could help them with anything else, and lastly I thank them for shopping at Ralphs and tell them to have an amazing day.

Tip Number 4: Ask For Feedback

Feedback is probably the most helpful things to ask for no matter what it is you are doing. It shows where you are weak or strong which can help you correct your weaknesses. It can mean the difference between an A or a B, but only if you are actually proactive about the feedback.